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Frequently Asked Questions (FAQs)

Customer Enquiries
For enquiries relating to sales and wholesale purchases, email us at: sales@apistar.com.au
For product enquiries, support, business partnerships, or general questions, email us at: info@apistar.com.au
Alternatively, reach out to us using our contact form directly through our website.
Do you ship overseas?
Yes, we ship our products across the world.
For international orders, you can add items to your cart and proceed through checkout as normal. Once your order is submitted, we will calculate the freight cost and provide you with a detailed quote. At any stage during this process, you can cancel your order and receive a full refund.
Alternatively, please contact our Sales Team directly: sales@apistar.com.au
Please note that customs duties, taxes, or import fees may apply and are the responsibility of the customer.
How long will it take for my order to arrive?
All orders are processed within 24 hours after being submitted. Delivery times will depend on your location and the shipping method selected at checkout.
For domestic orders, the time frames below typically apply:
- Metro Areas: 2-3 business days
- Regional areas: 3-5 business days
- Rural or remote areas: 5-10 business days
Can I pickup my order?
Unfortunately, we are unable to offer a physical pickup service on our products.
Can I return my order?
If you need to return an item, please contact our customer support team. They’ll be happy to assist you with the next steps and help resolve any concerns you might have.